Responsible Gaming
Complete Guide — 99x99
At 99x99, we believe entertainment should always be safe and controlled. Here you'll find all the tools and information you need to keep your gaming habits healthy.
What is Responsible Gaming and why does it matter?
Online betting and casino games can be a great source of entertainment — but only when kept within limits. At 99x99, we want you to always have fun, free from any financial or mental pressure. Responsible gaming means setting conscious limits on your time and money, playing for entertainment rather than out of fear of losing, and seeking help when needed.
Online gaming is growing in popularity across Bangladesh. That is why 99x99 has ensured from the start that player protection is the highest priority on our platform. Our protection measures are specifically designed to prevent anyone from slipping into excessive play.
One important point to remember: only people aged 21 or older may create an account and play at 99x99. This is not just a rule — it is our commitment to protecting minors.
Our Protection Tools
99x99 gives you full control over your own gaming. The tools below can be applied directly to your account.
Set Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a specified waiting period, but decreasing it happens right away.
Time-Out
If you feel you need a break, take a time-out ranging from 24 hours to 90 days. Your account will not be active during this period. Access is automatically restored when the break period ends.
Self-Exclusion
If you feel you need a long break, choose the self-exclusion option. You can exclude yourself for any period — from 6 months to permanent. During this time, no promotional messages will be sent to you either.
Review Gaming History
You can view all your deposits, withdrawals, and betting activity at any time. Analyse your own patterns — knowing how much time and money you are spending makes it easier to make informed decisions.
Account Verification
Age verification is confirmed for every account. Under no circumstances can anyone under 21 open an account or make a deposit. This is our most fundamental layer of protection.
24/7 Support Team
If at any time you feel your gaming is getting out of hand, let our support team know. Live chat and email support are available in both Bengali and English — completely confidentially.
Warning Signs of a Problem
Consider taking a break if you notice any of the following signs.
- You are repeatedly betting more to try to recover money you have lost, hoping to make up for previous losses.
- You are spending beyond your budget — playing with money meant for living expenses, savings, or borrowed funds.
- You are hiding your gaming from family or friends, or lying about it.
- You are spending too much time gaming while neglecting work, studies, or family responsibilities.
- You feel restless, irritable, or anxious when you are unable to play.
- You have repeatedly tried to stop or cut back on gaming but have not been able to.
- You turn to gaming to escape stress, loneliness, or negative feelings.
If you notice even one of the above signs in yourself, please contact the 99x99 support team or use the self-exclusion tool. This is not a sign of weakness — it is a sign of self-awareness.
99x99's Commitment
Steps we are taking to build a responsible gaming environment:
Mandatory Age Verification
Age is verified when opening an account and before making a deposit. Only those aged 21 or older may participate at 99x99. The verification process is fast and secure.
Fair and Transparent Gaming Environment
All games at 99x99 operate under SSL encryption and fair play principles. There is no way to manipulate any outcome — all results are determined through a verifiable process.
Responsibility in Promotions
All our bonuses and promotions have clear terms and conditions. Wagering requirements are explained in plain language so players can make informed decisions.
Self-Exclusion Is Simple and Effective
Once a self-exclusion request is made, it is actioned quickly. During self-exclusion, no promotional or bonus offers are sent and account access remains blocked.
Privacy Guaranteed
Any request related to responsible gaming is handled with complete confidentiality. Your information is never shared with third parties.
Assess Yourself
Ask yourself the questions below. If most of your answers are 'yes', it is a good idea to take a break.
What are my gaming habits like?
If You Need Help
We are always here for you. Seeking support is a brave and wise step.
99x99 Support Team
Quick Tips
- Set your budget in advance
- Set a time limit
- Do not play under the influence of alcohol
- Take a break after a loss
- Keep gaming as entertainment
Play safely,
enjoy the fun
Thousands of games are waiting at 99x99 — from cricket betting to live casino. Play responsibly.
Responsible Gaming FAQ
Find answers to common questions.