99x99's Privacy Policy

Introduction & Scope

This privacy policy applies to the 99x99 platform and all its services. When you register on 99x99, log in, participate in betting or gaming activities, or browse our website, you are agreeing to the terms of this policy.

We, 99x99, place the highest importance on your privacy. Our goal is to keep your personal information completely safe and secure, and to maintain full transparency in how we collect and use it. By reading this policy, you will learn what types of information we collect, what we use it for, how we store it, and when we share it with third parties.

If any changes are made to this policy, we will publish an update on the site. Users are advised to visit this page regularly.

What Information We Collect

Various types of information are collected as needed to operate the 99x99 platform. The details are listed below:

2.1 Registration & Identity Information

Information you provide when creating an account:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred currency and language settings
• National ID or passport details where applicable

2.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket, or bank transfer account details (full account numbers are not stored)
• Transaction amount, date, and reference number
• Deposit and withdrawal history

2.3 Usage & Activity Information

Information collected automatically while using the platform:

• IP address and device type
• Browser name and version
• Pages visited, click history, and session duration
• Betting and gaming history, bonus usage
• Login time and location data (subject to permission)

2.4 Communication Information

Information collected when you contact us:

• Live chat message history
• Email communication records
• Details of complaints and requests

Purpose of Data Use

99x99 uses collected information for the following lawful purposes:

3.1 Service Delivery & Operations

• Account creation, verification, and management
• Processing betting, gaming, and financial transactions
• Providing bonuses and promotional offers
• Managing the VIP program — determining benefits according to Bronze, Silver, and Gold tiers
• Providing customer support (via 24/7 live chat and email)

3.2 Security & Fraud Prevention

• Ensuring account security
• Detecting and preventing unauthorized access
• Taking necessary steps to prevent money laundering and fraud
• Monitoring usage patterns to ensure responsible gaming

3.3 Service Improvement

• Analyzing and enhancing the user experience
• Planning new features and products
• Identifying and resolving technical issues on the platform

3.4 Communications

• Sending important account-related notifications
• Providing relevant promotional information (subject to consent)
• Notifying users about policy changes

Sharing Information with Third Parties

99x99 never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners for payment processing. These partners operate under strict data protection agreements and use the information received only for the specified purpose.

4.2 Technology & Analytics Partners

Gaming software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi) may receive the minimum information necessary to operate their games. Anonymised analytics data is also used to improve platform performance.

4.3 Legal Obligations

Information may be provided in response to a valid order from a law enforcement agency or competent court. In such cases, the user will be notified in advance where legally possible.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the 99x99 website to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security tokens, and basic platform functionality.
• Functional Cookies: Used for language preferences, currency settings, and a personalised experience.
• Analytics Cookies: Collect anonymous data to understand site usage and improve services.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may limit some platform features. The method for managing cookies differs by browser — please refer to your browser's help page.

Data Storage & Security

6.1 Security Measures

99x99 applies industry-standard security measures to protect your information:

• SSL (TLS) encryption — all data transmissions are secured
• AES-256 encryption for stored data
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) support
• Automatic detection of suspicious activity

6.2 Data Retention Period

All information is stored for as long as the account is active. Even after an account is closed, certain information may be retained for a specified period as required by legal and financial record-keeping obligations. Once the retention period ends, the data is deleted using secure methods.

6.3 Response to a Data Breach

In the event of a security breach, we will take the necessary steps immediately and notify affected users as quickly as possible.

Your Rights

As a user of the 99x99 platform, you have the following rights:

7.1 Right to Access Information

You may request to view the information stored about you and obtain a copy at any time. Requests can be made through our support team.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request that it be corrected or updated.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

7.4 Right to Withdraw from Marketing Communications

You may request at any time to stop receiving promotional emails or messages. Essential service-related notifications cannot be stopped.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly usable format.

To exercise any of the above rights, email [email protected] or contact us via live chat. We generally respond to requests within business days.

Protection of Minors

99x99 is only for individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.

Age is verified at the time of registration. If it becomes known to us that a minor is using the platform, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their underage child is using this platform, please contact [email protected] immediately.

International Data Transfers

Personal information may sometimes be processed internationally as needed to operate the 99x99 platform. In such cases, we ensure that:

• The receiving country or organisation maintains adequate data protection measures.
• Data transfer agreements include provisions for the protection of your information.
• Our technology partners (including gaming software providers) comply with recognised data protection standards.

Policy Changes & Contact

10.1 Policy Changes

99x99 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you by email or through a platform notification. Continuing to use the platform after any changes will be considered your acceptance of the updated policy.

10.2 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us through the following:

This policy is consistent with the applicable laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh shall apply.